Terms And Conditions
Student Information Course Information
Our website has a comprehensive range of information that will help you make an informed decision concerning the training we provide.
This student agreement contains general information regarding the services we provide. Course specific information is located on our website for each specific course. The course specific information will provide you an indication of what is in the course and the assessments required, as well as vocational outcomes.
Unique Student Identifier (USI)
The Unique Student Identifier is a National Government initiative for all students from 1st January 2015.
Your USI account will contain all of your nationally recognised training records and results completed from 1st January 2015 onwards. This will assist when you are commencing employment with a new employer or if you are commencing study with a new training organisation.
Every student from January 1 2015 is required to provide Canberra First Aid Pty Ltd with a verified USI before we can issue any certification. For further information on what a USI is and how this number will affect you please refer to the USI website: https://www.usi.gov.au/
Enrolment
Enrolment and admission into some of Canberra First Aid Pty Ltd courses are subject to meeting certain prerequisite conditions. Specific details of the prerequisites pertaining to these training courses are contained in individual course documentation and are made available prior to enrolment. All course information is located on our website.
In the case that a potential student does not meet the prerequisite conditions, we will endeavour to assist you in understanding your options regarding meeting the standards. Any questions regarding prerequisites can be addressed by telephoning our Contact Centre team on 6179 4627.
Upon successful enrolment, students will be provided with login details to access their individual Training Desk Portal. Training Desk will provide the student with access to their training records (previous courses completed, Statement of Attainment) which can be downloaded at any time.
Course Delivery
Canberra First Aid Pty Ltd courses may be delivered directly or by an individual or business delivering training on behalf of Allens Training Pty Ltd by way of a Third-Party arrangement. The Third-Party organisation has an agreement in place which is registered with ASQA and is authorised to deliver training on behalf of Allens Training Pty Ltd.
Course Fees
Each qualification, unit of competency or course offered by Allens Training Pty Ltd and or a Canberra First Aid Pty Ltd delivering training on their behalf has a specific course fee. The course fee is the maximum fee that may be charged to the student for their selected course.
Course fees are set at competitive rates and will be advised prior to the enrolment in a course. These fees may vary from course to course. Fees and charges are available on request by telephoning Canberra First Aid Pty Ltd Contact Centre 6179 4627 prior to enrolling into this course.
All fees will be paid according to the fee structure provided prior to enrolment.
It is our policy that the course fee will be all-inclusive. Students will not be 'surprised' by unexpected requirements, fees or expenses.
Course fee inclusions:
- All tuition;
- Support and coaching;
- Any associated student workbooks, handouts or manuals;
- Classrooms and facilities;
- Access to any specialised equipment necessary in the training.
Where additional resources normally associated with a program of study are required (e.g. reference material, research documents, own computer) the student will be clearly advised of exactly what is required in the pre-course materials or enrolment confirmation for the program.
There are no additional fees associated with your training, except for cancellation fees or replacement of resources.
Students who require replacement of issued learner’s resources or workbooks will be liable for additional charges to cover the cost of replacement.
Payments
Course fees are due and payable at the time of enrolment unless otherwise negotiated. No Statement of Attainment or Qualification will be issued until full and final payment has been received.
Student Fee Guarantee
Canberra First Aid Pty Ltd holds a term deposit for protection of student course fees that are paid in advance for a training course.
The intent of this is to ensure that mechanisms are in place to protect the student’s investment and provide access to funds or a comparable course acceptable to the student at no additional cost, in the event that the RTO (Allens Training Pty Ltd) ceases to operate or is unable to provide the services outlined in the contract with the student.
Refund Policy and Cancellation
When an applicant accepts a place offered by Canberra First Aid Pty Ltd and pays the fees, it means a binding contract is created between the student and Canberra First Aid Pty Ltd. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Canberra First Aid Pty Ltd.
In the case of cancellation/withdrawal, the following cancellation fees will apply:
- Students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid.
- Students who give notice to cancel their enrolment fees less than 2 days prior to the commencement of a program will be entitled to no refund of fees paid. The amount retained by Canberra First Aid Pty Ltd is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.
- Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.
There is a $40 fee charge for a student to transfer to another course with Canberra First Aid Pty Ltd. If Canberra First Aid Pty Ltd cancels a course, then a full refund will be made available to whoever paid that course fee.
Please note that administration fees may still apply for the processing of refunds.
Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. CEO may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form which can be downloaded from our website under the student section.
Note: If for any reason Canberra First Aid Pty Ltd is unable to fulfil its service agreement with a student, Canberra First Aid Pty Ltd must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.
Guarantee of Training
Canberra First Aid Pty Ltd reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.
Canberra First Aid Pty Ltd reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.
Canberra First Aid Pty Ltd undertakes that in the event they are unable for any reason to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.
Full Details of the Students Rights and Responsibilities can be found at the website below: